Refunds

Try before you pay

Every store can be built free for three days, without a card; it stays private while you build. To open it to customers you choose a plan. The first plan on an account starts with 14 days for USD 1, charged when you choose it; after that the plan’s monthly or yearly price is charged. We email you 3 days before. Cancel before the 14 days end and nothing more is charged.

Monthly and yearly plans

Plans are paid in advance, every month or every year — a year costs the price of 10 months. You can cancel any time from Settings › Billing in your store. The next charge stops and your store keeps the plan until the end of the period you already paid for.

We do not refund a month or a year that has already started, except in the cases below.

When we do refund

You were charged twice for the same month, or charged after cancelling: we refund in full.

A yearly plan renewed and you did not mean to keep it: write to us within 14 days of the renewal and we refund it in full.

The service was unusable for a long period because of us: write to us and we refund that period.

How to ask

Write to [email protected] from the email of your account, with what happened. We answer within two working days. An accepted refund goes back to the card you paid with; your bank usually shows it within 5 to 10 working days.

Please write to us before disputing a charge with your bank — we can nearly always settle it faster.

Your customers’ orders

Money your customers pay for their orders is between you and them; it never passes through us. Your own refund policy, shown on your store, decides what happens there.