Talk to us
Before you start, or once your store is live — we answer in Arabic, French or English.
We answer every email within two working days (Monday to Friday). Billing and refund questions: write from the email of your account.
Send us a message
How support works
Who answers
The mycodos team — real people, not a bot. We answer in Arabic, French or English.
When
Monday to Friday. Every message is answered within two working days, most within one.
Where
By email, to the address you write from. You get a reference number straight away; reply to our email to add details or screenshots.
Plans and billing
For anything about a charge, write from your account’s email so we can verify it’s you. Refunds follow our Refunds policy.
Refunds policy →A store breaking the rules
Report it on our Report page — it goes straight to the team that reviews stores.
Report a store →