When and how often to call
- Within the hour after the order. The buyer still remembers and still wants it.
- Two tries the same day at different times, then a WhatsApp message — see the messages.
- A last try the next day. No answer after that: cancel rather than ship.
The script
Short, polite, and always the same order: who you are, what they ordered, the total, the address, the delivery day. Replace the words in {braces}.
السلام عليكم، معايا {name}؟ معاك {caller} من {shop}، عيطت ليك على الطلبية ديال {product}. المجموع {total} مع التوصيل، كتخلص ملي توصلك. واش نأكدو؟ … مزيان. العنوان {address} ف{city}، صحيح؟ شي علامة قريبة باش الليفرور يلقاك؟ غادي توصلك {day}، الليفرور غادي يعيط ليك. خلي التيليفون مشعول الله يخليك. شكرا!
Bonjour, je parle bien à {name} ? Ici {caller} de {shop}, je vous appelle pour votre commande de {product}. Le total est de {total}, livraison comprise, à payer à la réception. Je vous la confirme ? … Parfait. L’adresse est bien {address}, à {city} ? Un repère pour le livreur ? Vous serez livré {day} ; le livreur vous appellera avant. Gardez votre téléphone allumé. Merci !
السلام عليكم، هل أتحدث مع {name}؟ معك {caller} من {shop}، أتصل بخصوص طلبك: {product}. المجموع {total} شامل التوصيل، يُدفع عند الاستلام. هل أؤكد الطلب؟ … ممتاز. العنوان {address} في {city}، صحيح؟ هل هناك علامة قريبة لعامل التوصيل؟ سيصلك {day}، وسيتصل بك عامل التوصيل قبل الوصول. أبقِ هاتفك مفتوحًا من فضلك. شكرًا!
Hello, am I speaking with {name}? This is {caller} from {shop}, calling about your order of {product}. The total is {total} including delivery, paid when it arrives. Shall I confirm it? … Great. The address is {address}, {city} — correct? Any landmark for the driver? It arrives {day}; the driver will call before coming. Please keep your phone on. Thank you!
Answers to the usual objections
| They say | You answer |
|---|---|
| “It’s too expensive.” | Remind the total and what is included (delivery, quality, guarantee). If you have a quantity offer, mention it once. Never beg. |
| “I didn’t order.” | Apologise, read the product and the phone number, and cancel. It may be a fake or a mistyped order. |
| “Call me later.” | Ask for a time, write it down, and call exactly then. |
| “I’m not in town that day.” | Offer another day or someone at the same address to receive it. |
| “Can I open it before paying?” | Say clearly what your courier allows. Never promise what the courier will refuse at the door. |
| “I want another size or colour.” | Change it now, before shipping, and repeat the new total. |
Record every call
Move each order to Confirmed or Cancelled right after the call, and keep a simple call sheet for anything special (a time to call back, a landmark). On CODOS Store the order arrives with the name, phone, city and address, so the call is just reading.
Signs of a fake or risky order
- A name or address that is obviously invented.
- The same phone number with several orders in a short time.
- A number that never answers and has no WhatsApp.
- An order far above the usual quantity, to a city you rarely deliver.
Confirm these more carefully, or ask for a small transfer before shipping if your trade allows it.
Profit calculator
Your real profit per order after delivery, refused parcels and ads — and the most you can pay per order.
Questions people ask first
Call or WhatsApp first?
Many sellers call first and send WhatsApp to those who do not answer. A call works better for expensive orders and unclear addresses.
Who should make the calls?
At the start, you: you learn what customers ask. When orders grow, train someone with this script and check their confirmation and delivery rates weekly.
Does confirmation really reduce refusals?
It removes the orders that would have been refused for a wrong address, a fake order or a forgotten purchase — before you pay for the parcel. See twelve ways to reduce refusals.
