What a good confirmation says
- Who you are: the shop name, so the customer does not think it is spam.
- What they ordered: product, size or colour, quantity.
- The total, delivery included, and how they pay.
- The address, so they can correct it now rather than at the door.
- One easy question: “yes” or “no”. Do not ask them to type a code or click a link.
Order confirmation
السلام عليكم {name}، معاك {shop}. وصلتنا الطلبية ديالك: {product}. المجموع: {total} مع التوصيل، كتخلص ملي توصلك. العنوان: {address}، {city}. واش نأكدو ليك الطلبية؟ جاوبنا بـ "نعم" ولا "لا"
Salam {name}, m3ak {shop}. Wsslatna la commande dyalek: {product}. Lmajmou3: {total} m3a livraison, katkhalles melli twsslek. L3onwan: {address}, {city}. Wach n2akdo lik la commande? Jawbna b "oui" wla "non".
Bonjour {name}, c’est {shop}. Nous avons bien reçu votre commande : {product}. Total : {total} livraison comprise, à payer à la réception. Adresse : {address}, {city}. Pouvez-vous confirmer votre commande ? Répondez simplement « oui » ou « non ».
مرحبًا {name}، معك {shop}. وصلنا طلبك: {product}. المجموع: {total} شامل التوصيل، يُدفع عند الاستلام. العنوان: {address}، {city}. هل تؤكد الطلب؟ أجبنا بـ«نعم» أو «لا».
Hello {name}, this is {shop}. We received your order: {product}. Total: {total} including delivery, paid when it arrives. Address: {address}, {city}. Can you confirm your order? Just reply “yes” or “no”.
Order confirmation by SMS
Some customers have no WhatsApp, or never open messages from numbers they do not know. An SMS reaches every phone. Keep it to one message: shop name, product, total, and a one-word answer.
Bonjour {name}, {shop} : commande {product}, {total} livraison comprise, à payer à la réception. Répondez OUI pour confirmer ou NON pour annuler.
Salam {name}, {shop} hna. Commande dyalek {product}: {total} m3a livraison, katkhalles melli twsslek. Jawb b OUI bach n2akdouha.
{shop}: طلبك {product}، المجموع {total}. أرسل نعم للتأكيد.
Hi {name}, {shop} here. Your order {product}: {total} incl. delivery, pay on arrival. Reply YES to confirm or NO to cancel.
When nobody answers
Call once, then send this. If there is still no answer after a second try the next day, cancel the order rather than ship it.
{name}، عيطنا ليك وما جاوبتيش. الطلبية ديالك ({product}) مازال كتسناك. جاوبنا بـ "نعم" باش نصيفطوها اليوم.
{name}, nous avons essayé de vous appeler. Votre commande ({product}) vous attend toujours. Répondez « oui » et nous l’expédions aujourd’hui.
{name}، حاولنا الاتصال بك. طلبك ({product}) ما زال في انتظارك. أجبنا بـ«نعم» وسنرسله اليوم.
Shipped, and the delivery day
Send this the day the parcel leaves. It reminds the customer to keep the phone on and the money ready — two of the most common reasons parcels come back.
{name}، الطلبية ديالك خرجات اليوم غادي توصلك {day}. الليفرور غادي يعيط ليك، خلي التيليفون مشعول. المجموع: {total}.
{name}, votre commande est partie aujourd’hui. Elle arrive {day} ; le livreur vous appellera avant de passer. Total à payer : {total}.
{name}، تم إرسال طلبك اليوم، وسيصلك {day}. سيتصل بك عامل التوصيل قبل الوصول. المبلغ المطلوب: {total}.
After delivery: ask for a review
Wait a day or two after delivery. A photo from a real customer is worth more on your product page than any description.
شكرا بزاف {name} على الثقة إلا عجبك {product}، صيفط لينا تصويرة صغيرة ولا رأيك، كتعاونا بزاف.
Merci {name} pour votre confiance ! Si {product} vous plaît, envoyez-nous une petite photo ou votre avis : cela nous aide beaucoup.
شكرًا {name} على ثقتك! إذا أعجبك {product}، أرسل لنا صورة صغيرة أو رأيك، فهذا يساعدنا كثيرًا.
Small things that change the answer rate
- Use a WhatsApp Business number with your logo and shop name, not a personal account.
- Save quick replies in WhatsApp Business so each confirmation takes seconds.
- Never put pressure (“last chance”, “we will block you”). A polite message gets more “yes”.
- Write in the language the customer used in the order form.
Questions people ask first
SMS or WhatsApp for order confirmation?
WhatsApp costs nothing per message and shows your shop name and logo. SMS reaches customers who do not use WhatsApp, and you pay per message to an SMS provider. Many sellers send WhatsApp first, and an SMS to those who are not on it.
Should I call or send a WhatsApp message?
Both work. Many sellers send the WhatsApp message first and call those who do not answer within a few hours. A call is better for expensive orders or unclear addresses.
Can I send these messages automatically?
You can, with the WhatsApp Business Platform and approved message templates. Start by hand: you will learn which words get the most “yes” before you automate them.
Is it fine to use emojis?
One or two, yes, if that is how your shop talks. Keep the total and the address in plain text so they are easy to read.
